General Shipping FAQ's
How will I know when my order has shipped?
You will receive an email once your order has shipped notifying you of the tracking #
What about customs/duty fees if I live outside the US? We wish there was an easy answer to this question, but global commerce isn’t that simple. Check with your countries customs office to learn how they asses fees. Customers are responsible for customs charges as they occur.
**HBSTACHE IS NOT RESPONSIBLE FOR COLLECTING OR SUBMITTING ANY CUSTOMS FEES ON YOUR BEHALF.**
I live in another country and the tracking information says the package has been delivered but I still don't have it.
We ship orders via USPS (United States Postal Service). Once the order has cleared customs in your country, the package is handed off to your local postal service. USPS updates their tracking to say DELIVERED once this hand off has occurred. It generally takes another 3-5 business days for your local postal service to deliver the package to you. Many countries allow you to paste the USPS tracking # into their system to track the package in country.
*If a package is shipped to the provided address and not picked up by the customer from their Postal Service (and later returns to us), only the cost of the goods will be refunded.